Opportunity Details | Cover Supportive Housing

Cover Supportive Housing

We're looking for a volunteers to cover the Supportive Housing lobby/front desk 8am-12pm or 12pm-4pm shift, weekdays, weekly or bi-weekly

 

Role Responsibilities

• Greet and welcome residents and visitors
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  Provide accountability and support for residents to help them be good neighbors and involved in community members;

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  Answer all organizational phone calls and redirect as necessary;

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  Electronically log all resident and/ or visitor incidences;

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  Alerting staff when crisis management and/  or emergency services are needed;

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  Consistently demonstrate a positive, empathetic, helpful, and boundaries demeanor; 

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  Other front-desk related tasks as assigned. 

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  Providing residents with direct services such as pantry access, bus tickets, toilet paper, making copies of documents, etc 

 

Preferred Qualifications

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  Lived experience relevant to, or shared identities, with those The Delores Project serves including Indigenous people, communities of color, LGBTQIIA+ individuals, those with disabilities, and transgender and nonbinary people; 

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  Lived or work experience with people who have been victims of trauma, those with mental health challenges, substance use disorders, those with traumatic brain injuries, and/ or disabilities;

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  High emotional intelligence and self-awareness, commitment to assuming the best intent of others; 

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  Prior training in mental health first aid, de-escalation, vicarious trauma, harm reduction, and crisis intervention;

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  Ability to be non-judgmental of other people’s identities and life choices;

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  An understanding of professional boundaries and how to model and maintain them with colleagues and people with diverse needs and from diverse backgrounds;

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  Ability to positively and professionally represent The Delores Project to a diversity of stakeholders;

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  Good problem-solving, decision-making, and communication skills, and the ability to take initiative and work independently;

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  Ability to thrive in a dynamic and ever-changing work environment, ability to switch priorities and gears as necessary; 

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  Excellent interpersonal skills and ability to positively engage with staff, clients, volunteers and donors in person and on the telephone;

Working Conditions (office/ admin v. direct service)

 

Admin

 

Work is performed primarily in an office setting and requires sitting for extended periods. This position works with and supports a residential environment including walking, standing, sitting, lifting up to 30 pounds, carrying, pushing, pulling, bending, reaching, balancing, stopping, and kneeling. Work also includes manual dexterity for typing and operating a computer, holding, grasping, and turning objects. Work also requires the ability to speak and use normal or aided vision or hearing. Hazards may involve exposure to common household chemicals, loud noises, and exposure to illness and/ or unsanitary hygiene.

 

We'll provide training to review expectations and processes so you feel fully ready. Mostly you will be working the phone system to let residents in the door. We'll all still be in the building to support you if you need it!

 

The map below links to the closest major intersection. Our address is unpublished for the safety of our community. You'll receive the street address in your registration confirmation. 

Category:

Operations Support / Supportive Housing